Refund Policy

1. 30-day money-back guarantee

We want you to be sure before you pay, which is why we offer a 24-hour free trial. After you buy a plan, you are also covered by a 30-day money-back guarantee: if the service does not work for you after troubleshooting with our support team, you can request a full refund within 30 days of your payment.

2. When you can get a refund

• The service does not work on your device, and our support team could not fix the problem after troubleshooting with you.
• Your plan was not activated after payment.
• You were charged twice for the same order.

3. When a refund is not possible

• The request is made more than 30 days after payment.
• The service works, but you changed your mind or no longer need it.
• You did not contact support to try to solve the problem first.
• The problem comes from your own internet connection, device or app, and the service works correctly with a suitable setup.
• The account was suspended for breaking our Terms of Service, for example account sharing or reselling.

4. How to request a refund

1. Contact us on WhatsApp or by email within 30 days of your payment.
2. Give us your order details: the plan, the payment date and the payment method or reference.
3. Describe the problem and the device and app you use. Our team will first try to fix it with you.
4. If the problem cannot be fixed, we confirm your refund.

5. How refunds are paid

Whenever possible, we refund using the same payment method you used to pay. Once the refund is confirmed, your access to the service ends.

6. Contact us

WhatsApp: +212 764 944 717
Email: stiitou1997@gmail.com